Inside Sales Professional

The Opportunity

Ridge Top Exteriors is hiring an Inside Sales Professional in Madison, WI to serve as the connection between our homeowners and our outside sales team. This is not a basic call-center or appointment-setting position. You'll build trust from the first conversation, prepare homeowners and outside project managers for productive appointments, and own the follow-up process when a customer needs more clarity, better timing, or another path forward.

What You'll Own

• Nurture inbound leads, build rapport, understand each homeowner's goals, and confirm qualified appointments.
• Create strong handoffs by documenting project details, decision-makers, priorities, concerns, and expectations in the CRM.
• Confirm appointments and coordinate closely with outside sales professionals so the customer experiences one connected team.
• Conduct post-appointment quality-control calls to uncover the real reason a homeowner did or did not move forward.
• Run purposeful phone, text, and email follow-up, reactivate stalled leads, close by phone when appropriate, and schedule manager rehash appointments.
• Track every outcome, next step, and recovered opportunity with detailed, timely CRM notes.
• Perform post-appointment estimate and quote revisions to quickly accommodate customer requests and shorten close times.

What Success Looks Like

• You are warm, confident, curious, and comfortable asking direct questions without sounding scripted or pushy.
• You listen closely, uncover the real objection, and guide people toward a clear decision or next step.
• You are persistent without becoming emotional, impatient, or overly aggressive.
• You are highly organized, coachable, competitive, and accountable to activity, contact rate, rehash rate, recovered revenue, close rate, margin, and cancellation goals.
• You communicate like a real person: concise, helpful, professional, and trustworthy.

What We're Looking For

• Proven success in inside sales, phone sales, customer service, lead conversion, or follow-up-driven selling.
• Strong phone presence, solid writing skills, attention to detail, and comfort working in a CRM every day.
• Home improvement, construction, in-home sales, or high-ticket sales experience is a plus, though the right mindset and sales discipline matter most.

Why Ridge Top Exteriors?

Founded in 2002, Ridge Top Exteriors is an established exterior remodeling company with premium products, a proven sales process, strong training, and a team-first model built to reward both individual production and shared results.

Ready to Turn Follow-Up Into Revenue?

Apply today with your résumé and a short note explaining why you'd excel in this role.

Ridge Top Exteriors is an equal opportunity employer.